Privacy policy

1. Privacy Notice

We are pleased that you are visiting our website and thank you for your interest in our company and products. In this privacy policy, we will inform you about which data we collect, how we use it, and how we handle your personal data.

2. Data Collection and Use

Personal data refers to information that can be used to identify an individual, such as your name, address, email address, or phone number.

2.1 Data Collection When Using Our Website

When you use our website for informational purposes only (i.e., without registering or providing information via other means), we only collect the personal data that your browser transmits to our server. This information is necessary for us to display the website and ensure its security and stability.

The following data is collected:

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transmitted
  • Referring website
  • Browser type
  • Operating system and interface
  • Language and version of the browser software

The legal basis for this data processing is Art. 6 para. 1 lit. f GDPR.

2.2 Data Collection When Registering on Our Website

We offer you the option to register on our website by providing personal data. Depending on the contract concluded, the following data may be stored:

  • Name
  • Address
  • Billing address
  • Email address
  • Phone number

This data is entered into an input form and transmitted to us. The data will not be shared with third parties. Users can access their account for ordering products via the website. During the registration process, we will obtain your consent for the processing of this data in accordance with Art. 6 para. 1 lit. a GDPR. Registration is also necessary for the fulfillment of a contract or for pre-contractual measures according to Art. 6 para. 1 lit. b GDPR.

The data will be deleted as soon as they are no longer necessary for the purposes for which they were collected. This is typically when the registration is deleted or modified, or if the data is no longer required for the performance of a contract. Data may still need to be retained for legal or tax obligations.

Users can cancel their registration at any time, and they can request that their data be changed by contacting us as described below. The legal basis for processing this data is Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (contract fulfillment).

3. Name and Contact Information of the Controller

The data controller responsible for the collection, processing, and use of your personal data is:

Douvos GmbH
Wilhelmstraße 32, 51379 Leverkusen, Germany
Managing Director: Larissa Douvos
Phone: +49 1525 6792054
Email: info@douvos-contour.com

If you have any questions about data protection, you can contact us using the contact details above.

4. Purpose of Processing Personal Data

We process your data solely for the following purposes:

  • Processing your orders (including payment handling and credit checks, if necessary)
  • Sending promotional materials and advertisements
  • Providing customer service

We store and process your personal data at our central office location. Data will only be transmitted to third parties if necessary for contract fulfillment or billing purposes, or if you have explicitly consented to it.

The legal basis for data processing for contract fulfillment is Art. 6 para. 1 lit. b GDPR, and for legal obligations, it is Art. 6 para. 1 lit. c GDPR.

5. Duration of Data Storage

We store your data for as long as necessary for the respective purposes, taking into account your legitimate interests. For tax-related data, we retain this information for 6 to 10 years. After two years, data processing is limited to meeting legal obligations. The retention period starts at the end of the calendar year in which the order was placed or the contract was fulfilled.

6. Transfer of Personal Data to Third Parties

We may transfer your personal data to the following third-party companies and service providers in compliance with legal regulations:

  • Tax authorities and auditors
  • Legal advisors, accountants, and debt collection agencies
  • Shipping companies like DHL, UPS, Deutsche Post
  • Payment providers such as PayPal, Klarna, Shopify Payments, Google Pay

E-Commerce Platform: Shopify
We use Shopify, a service provided by Shopify Inc., 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5, to run our online shop. The data you provide during the checkout process will be stored on Shopify's servers. Shopify's infrastructure is designed to ensure GDPR compliance, and any data transfer outside the EU/EEA is governed by appropriate data protection agreements, such as Binding Corporate Rules (BCRs).

Shopify encrypts all data during transmission and storage. For more details, see Shopify’s privacy policy at Shopify Privacy Policy.

7. Your Rights

You have the following rights regarding your personal data:

  • Right to withdraw consent (Art. 7 para. 3 GDPR)
  • Right to access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restrict processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)

You also have the right to lodge a complaint with a supervisory authority. The responsible data protection authority for North-Rhine Westphalia, Germany, is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Kavalleriestr. 2-4
40213 Düsseldorf
Telefon: 0211/38424-0
Fax: 0211/38424-999
E-Mail: poststelle@ldi.nrw.de
Website: https://www.ldi.nrw.de/

8. Cookies

To make our online offering attractive and to enable the use of certain features, we use cookies. These are small text files that your web browser receives when you visit our pages and stores on your computer. Some cookies are deleted automatically after you close your browser. Other cookies remain permanently on your computer and allow us to recognize you or your computer during your next visit to our website.

This site uses the following types of cookies, the scope and functionality of which are explained below:

8.1 Transient Cookies

These are automatically deleted when you close your browser. This includes session cookies, which store a so-called session ID, allowing various requests from your browser to be assigned to the same session. This enables your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.

8.2 Persistent Cookies

These are automatically deleted after a predefined duration, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

You can influence the use of cookies by changing your browser settings. Most browsers have an option to limit or prevent the storage of cookies. Each browser manages cookie settings differently, and this is described in the respective help menu of your browser.

You can find information for the respective browsers at the following links:

Please note that disabling cookies may result in limited functionality of the website. The legal basis for the use of cookies is Art. 6 Para. 1 lit. f GDPR.

When using cookies, a distinction must be made between strictly necessary cookies and those for further purposes (such as measuring access numbers, advertising purposes). Through our consent manager, you generally have the choice to accept or reject all or some of the non-essential cookies. If you choose the latter option, it is possible that you may not be able to use our offering in full. You can control and revoke this consent through our consent management (also known as “cookie banner” or “cookie settings”).

9. Analysis Tools

9.1 Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files stored on your computer, to analyze how you use the website. The information generated by the cookie regarding your use of this website is generally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be truncated by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide other services related to website use and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by adjusting your browser settings; however, please note that in this case you may not be able to use all features of this website fully. Additionally, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

This website uses Google Analytics with the extension “_anonymizeIp()”. This means that IP addresses are processed in a truncated form to prevent direct personal identification. Thus, if there is any personal reference to the data collected about you, it will be immediately excluded, and the personal data will be promptly deleted.

We use Google Analytics to analyze and regularly improve our website's usage. The statistics obtained enable us to improve our offerings and make them more interesting for you as a user. For the exceptional cases where personal data is transferred to the USA, Google has adhered to the EU-US Privacy Shield framework, https://www.privacyshield.gov/EU-US-Framework.

Information of the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of service: http://www.google.com/analytics/terms/en.html, Privacy overview: http://www.google.com/intl/en/analytics/learn/privacy.html, as well as the privacy policy: http://www.google.com/intl/en/policies/privacy.

Right to Object

You can object to the collection and storage of data for usage analysis at any time with future effect by informing us of your objection, e.g., by email: douvos.contour@gmail.com or by phone:+49 1525 6792054.

The legal basis for the use of analysis tools is Article 6 (1) Sentence 1 lit. f GDPR.

10. Social Media Links

We link to social media platforms such as Facebook, Instagram, and YouTube through respective symbols on our website. These are hyperlinks, through which no data transmission occurs. If you click on the link, you will be directly redirected to our respective social media presence. Data transmission to the respective social media service only occurs if you are logged into your respective user account. In this case, the respective social media platform may receive information about which content you viewed on our website.

Responsible for the linked social media services are solely:

  • Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA for Facebook;
  • Instagram LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA for Instagram;
  • YouTube LLC, 901 Cherry Ave., St. Bruno, CA 94066, USA for YouTube;

  • Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Irland for Pinterest.

Please refer to the respective platform's privacy policies for more information on the purpose and extent of data collection, further processing, and use of your data by the respective social media service.

11. Facebook Connect

We use the "Facebook Connect" service provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") on our website. We offer you the option to log in to our website using Facebook Connect, provided you have a Facebook profile and grant us explicit consent to exchange data with Facebook. No additional registration is required in this case. To log in, you will be redirected to Facebook's page, where you can log in with your credentials. This establishes a direct connection between your browser and Facebook’s servers, linking your Facebook profile with our service. Through this connection, Facebook receives information that your browser has accessed the relevant page of our website, even if you do not have a Facebook profile or are not logged in at that moment. Depending on your privacy settings on Facebook, we automatically receive the following information from Facebook Inc. (name, email address, date of birth, address, Facebook name, user ID, age, gender, and possibly profile picture, friends list, and likes). We use only your name, email address, date of birth, and address for creating a user account, provided these have been shared with you on Facebook. This information is required for contract conclusion and to identify you.

For more information on Facebook Connect and privacy settings, please refer to Facebook Inc.'s privacy policy and terms of use: http://www.facebook.com/policy.php.

If you do not want Facebook to associate the data collected on our website with your Facebook profile, you must log out of Facebook before visiting our website. You can also exclude the Facebook Connect plugin using browser add-ons.

Revocation

You may revoke your consent to the data exchange via Facebook Connect at any time in the future by contacting us at +49 (0)123 4567890 or email: douvos.contour@gmail.com.

12. Google Tag Manager

We use Google Tag Manager from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA on our site. Google Tag Manager allows marketers to manage website tags through an interface. A tag is a piece of code or a data identifier. However, the Tag Manager itself does not use cookies and does not collect any personal data. The tags set up through Google Tag Manager only facilitate the collection of data that is forwarded to the target system. Because data is only passed through, the system does not itself collect or store the data obtained. Google Tag Manager merely triggers other tags that may collect data themselves. You can find appropriate explanations for these third-party providers in this privacy policy. However, Google does not use this data. If you have set or made a deactivation of cookies, this will be observed for all tracking tags implemented using Google Tag Manager, and the tool will not change your cookie settings.

Google may request your permission to share some product data (e.g., your account information) with other Google products to activate certain functions, such as simplifying the addition of new conversion tracking tags for AdWords. Additionally, Google developers may periodically review product usage information to further optimize the product. However, Google will not share such data with other Google products without your consent.

For further information, please refer to Google's terms of use and the privacy policies for this product.

13. Newsletter

(1) With your consent, you can subscribe to our newsletter, through which we inform you about our current interesting offers. The advertised goods and services are specified in the consent statement.

(2) For newsletter registration, we use the so-called double opt-in procedure. This means that after you register, we send an email to the provided email address, asking you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. Furthermore, we store the IP addresses and timestamps of your registration and confirmation. The purpose of this procedure is to provide evidence of your registration and to clarify any possible misuse of your personal data.

(3) The only required information for sending the newsletter is your email address. Providing additional marked data is voluntary and is used to personally address you. After your confirmation, we will store your email address for the purpose of sending the newsletter. The legal basis is Article 6 (1) Sentence 1 lit. a GDPR.

(4) You can revoke your consent to receive the newsletter at any time and unsubscribe. You can revoke it by clicking the link provided in each newsletter email, by email to douvos.contour@gmail.com.

(5) Please note that when sending the newsletter, we evaluate your user behavior. For this evaluation, the sent emails include so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. For evaluations, we link the data mentioned in § 3 and the web beacons with your email address and a unique ID. The data obtained allows us to create a user profile to tailor the newsletter to your individual interests. We capture when you read our newsletters, which links you click on, and infer your personal interests from this.

Right to Object

You can object to this tracking at any time by clicking the separate link provided in each email or by informing us through another contact method, e.g., by phone: +49 1525 6792054 or email: douvos.contour@gmail.com. The information will be stored as long as you are subscribed to the newsletter. If you unsubscribe, we will only store the data in anonymized form.

14. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, and destruction. Our security measures are continuously improved in line with technological developments.

15. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the purpose for which it is processed.

16. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  1. Right of Access: You have the right to request copies of your personal data.
  2. Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  3. Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
  4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  5. Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  6. Right to Object: You have the right to object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at the email address or phone number provided below.

17. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

18. Contact Us

If you have any questions about this Privacy Policy, please contact us:

DOUVOS CONTOUR
Email: info@douvos-contour.com
Phone: +49 1525 6792054